FAQ About Us

Q: Are you a factory or a trading company?

A: We are an integrated manufacturing and trading enterprise (Crosste Group Limited) with our own production bases in Shandong, Jiangsu, and Zhejiang provinces. Boasting 20 years of production experience, our annual capacity reaches 20,000 units.

Q: What Incoterms are available?

A: We support major international Incoterms including EXW, FCA, FAS, FOB, CFR, CIF, CPT, CIP, DAT, DAP, and DDP.

Q: What payment methods do you accept?

A: We accept major international payment channels such as T/T, Credit/Debit Card, PayPal, Giropay, Sofort, Trustly, Apple Pay, and Google Pay. The payment term is 30% advance deposit, with the balance due upon completion of production. Third-party inspection is welcome before final payment.

Q: How to contact customer service for inquiries or orders?

A: You can place orders by contacting us via the "Contact Us" page on our official website.